8.1 My video wasn’t reviewed — what happened?
Reviews usually take 24–48 hours.
If nothing happens after 48 hours, please contact Support.
8.2 My video was disqualified — why?
You’ll receive a notification with details.
Common issues: explicit content, no subtitles, fewer than five posting days, or failure to nominate.
8.3 Subtitles aren’t working — how do I fix it?
Ensure subtitles are burned into the video.
Use editing tools (e.g. TikTok, CapCut, InShot), export the video, then upload on our platform.
8.4 No review response — what now?
Double-check: upload vertical Short, nominate it, post on five days, follow content guidelines.
If you’ve done everything correctly, reach out to Support with your video link.
8.5 Can I edit a submitted video?
Once submitted and nominated, videos cannot be edited.
You may upload a new version with corrections before the contest week ends.
8.6 Prize delay — what should I do?
Prizes are typically issued within 7 business days after winners are announced.
If you haven’t received yours within two weeks, contact Support with your payment ID.
8.7 Missing credit for a week
Ensure: five posting days, nominations, guideline compliance.
If your entry seems valid but wasn’t credited, send your stats and links to Support.